T E . K T O
makes
designer bags

Return & Refunds

Return Policy

You can return any ordered product within 14 days of delivery, free of charge.

Returns should be in their original state, unused and unwashed. In any other case, we have the right to refuse your return, and will ship the item back to you.

All returns should be sent to us in the original packaging.

Size exchanges can be requested at our Customer Care. However, the fastest and most secure method is to purchase the wanted size, and return the other. We do not accept size exchanges during the sales.

For return shipments, we recommend using the provided UPS shipping labels, automatically generated after completing the return form. We are not able to help with shipments using any other services. Please note that we are not responsible for return shipments, until they arrive in our store.

We understand that not all purchases made in our online store can meet your expectations. However, we have the right to refuse any further orders after an excessive amount of repeated returns.


Refunds

After your return has been accepted, refunds can take up to 14 days to process. Refunds will always be issued to the original method of payment. Shipping costs will not be refunded.


Faulty goods

All orders are checked before packaging. If you do receive a damaged product or a defect occurs within 6 months after receipt, please contact Customer Care as soon as possible.


RULES OF RETURN OF GOODS WHEN PAYING BY CARDS

Cash refunds are not allowed for card payments. The refund procedure is governed by the rules of international payment systems.

The procedure for returning the goods is regulated by article 26.1 of the Federal law "on consumer protection".

The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods-within seven days;

Return of goods of good quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved;

The consumer has no right to refuse the goods of proper quality having individually-certain properties if the specified goods can be used only by the person acquiring it;

At refusal of the consumer from the goods the seller must return to him the sum paid by the consumer under the contract, except for the cost of the seller on delivery from the consumer of the returned goods, not later than ten days from the date the consumer the corresponding requirement;

To return funds to the Bank card, you must fill in the "Application for refund", which is sent on request by the company to the e-mail address and send it along with a copy of the passport to the address info@te-kto.com

The refund will be made to the Bank card within 21 (twenty-one) working days from the date of receipt of the "Application for refund" by the Company.

To return funds for transactions conducted with errors, it is necessary to apply with a written application and a copy of the passport and checks / receipts confirming the erroneous write-off. This application must be sent to info@te-kto.com 

The refund amount will be equal to the purchase amount. The term of consideration of the Application and refund begins to be calculated from the date of receipt of the Application by the Company and is calculated in working days excluding holidays/weekends.